Have you ever had one of those weeks whern you just want to hibernate in a cave for as long as you can. Well, last week was it for me and it started with these jeans.
Last week Monday started off just like any other day. Coffee mug by my side, I sat at my computer and opened my eBay messages. First message was from the buyer of the jeans who said she was “so mad” because the jeans didn’t fit and was returning them. Surprise to me, because she was so happy when she received the pants, she’d already left positive FB. Okay, weird, but no problem … except today I get a message from her that tracking shows the pants were delivered and she was looking for her refund. Problem is I didn’t get them. I asked her to give me the confirmation # and address where she mailed it so I can check with my carrier. To be continued …
Second message was from eBay telling me I was in violation of their name-brand policy – again – and now my policy compliance status was “medium”. Oh, no, not good at all!
It all started with a listing for McCalls patterns for doll clothes. The title included the words American Girl. However, the week before last, eBay removed the listing because it was in violation of their name-brand policy. Their email also said I could use the words “fits”, “compatible with”, etc. I relist with a new title that says the pattern “fits American Girl or Gotz or Corolle'”.
Thinking I was in compliance, I was totally surprised when they removed the listing again. That’s 2 violations within a couple of weeks and my status is downgraded. This was serious so I called eBay – my first time ever. I spoke with the first rep; and after reviewing the emails from eBay and discussing it with me, he said he didn’t understand. He transfers me to another rep in the Policy Compliance division. Go through the whole thing again; and this rep explains that they do not allow the exception of using “fits”, etc. for clothing and jewelry … and that it also applies to doll clothes. Seriously?! I then ask him if I can use the brand American Girl if the pattern is for doll accessories, because this makes no sense at all. The rep could not give me an answer so he checks with his supervisor. Turns out that when I relisted the patterns, I added 3 brand names, instead of just American Girl. They now considered this “search manipulation”. What?!
I pleaded my case and how confusing this was not just for them, but especially for me. So they agreed to remove the 2nd policy violation and I agreed to revise my title to “McCalls 18” Doll Clothes for your Favorite American Girl Doll.” Although it took a week to show up, my status is now “good.”
After my call to eBay, it’s Monday afternoon and the day is not over. I notice someone left me a NEG feedback – my first in over a year. I already had a headache and I was not happy about this. The buyer had only 3 feedbacks and never contacted me to let me know she was unhappy. I posted a reply to her NEG FB, but decided to also contact her explaining that I do offer returns and refunds.
She responded saying the item was not what she expected; she said they were “jeggings”. I knew when I listed these jeans, they were pretty worn and faded; and debated about listing them. I did say they had moderate wash/wear, but I had no clue what jeggings are (now I do). In hindsight, I probably could have written a better description so I decided to offer her a full refund. I told her to keep the jeans as I didn’t want to incur the additional cost of return shipping. This ended up costing me $1 for the jeans plus the $5.35 for shipping.
This was bad enough, but getting the NEG FB made it worse. I’d read posts from sellers who have had NEG FB revised. In my message, I asked her if she would revise her FB and she agreed. I did tell her it’s always best to contact a seller prior to leaving NEG FB because most sellers will work with their buyers to resolve any issues. So this was a lesson learned for both of us.
So it’s still Monday and I get a message from the unhappy buyer of these mugs. This time, I know I messed up … and by now, I was ready to throw in the towel. Getting a part-time job was looking pretty good!
When these mugs sold, I’d run out of packing material; and it took me a day to get to the store plus another day to pack and ship. I was a little worried the package would take a day too long. However, it was going by Priority Mail so the buyer would get it in couple of days.
Many times I’ve had buyers contact me when they purchase an item asking me to ship it out right away because they need it by a certain date. Unfortunately, this buyer did not let me know she was expecting the mugs for her mother’s birthday on Saturday; and the mugs still had not arrived by Monday. Okay, so she’s known her mother’s birthday was coming up for a whole year, and she waits until the week before to order something ONLINE. Then expects it to arrive on time from California to New York. Now you make it my problem … really?
Anyway, I send her a message apologizing for the delay, and give her the option to return the mugs for a full refund. Or if she wishes to keep the mugs, I can give her a refund on shipping. As I’m waiting for her response, I’m now worried the mugs will arrive broken.
The mugs finally arrive on Tuesday, safe and sound … except one mug is the wrong color! Now she’s really upset, but still does not tell me what she wants to do. I send a message asking what I can do to make it right. She responds that she would like the right color if I still have the mug. The tone of her email is now much calmer and understanding. Unfortunately, I tell her that the 2nd set of mugs also sold and has already been shipped. Apparently, when packing the two sets, I mistakenly switched the mugs. What to do?
I find the right color mug on eBay and offer to buy it and have it shipped directly to her. This was actually cheaper for me than to refund the shipping. She responds that she talked it over with her mom, and her mom is actually happy with the colors she received. She said if I refunded half the shipping cost, she would be happy. That worked for me and I still made a small profit.
This is one of those times when I was expecting to get NEG FB, but so far, the buyer has not left any.
Last week’s issues were not limited to eBay. Our dryer went out also on Monday; and the cost of repair is $300+ and a week turnaround. In the meantime, we are hanging our clothes to dry on a small wood rack and the backs of chairs! Hopefully, will be ready any day now.
Oh, it doesn’t end there, either. Without going into detail, I fell -- force landed – on top of the dishwasher’s open door and eventually ended up on the floor. Other than a bruise on my shin, I am fine. The dishwasher is another story. The force and weight of my body, broke the door off its hinges. It’s pretty old and DH doesn’t want to incur the cost of repair, especially since we still need to pay for the dryer. So we’ll be washing dishes by hand for awhile. Good thing I have 2 alternate dishwashers – they’re called sons!
Anyway, I'm so glad that week is over! I am also happy that I was able to spend the rest of the week and weekend with my granddaughters who came for a visit from Texas. So sad they are leaving tomorrow and I’m missing them so much!