I do occasionally buy on eBay and I recently purchased this vintage bible, which I received yesterday. It’s a little different being on “the other side” and this transaction has given me a new perspective.
Here’s what I bought:
Looks in pretty good shape. Here’s the description:
THE BIBLE ITSELF IS IN VERY GOOD CONDITION--FEW BENDED PAGES BUT OVERALL IN GOOD SHAPE FOR THE AGE--THE BOX HAS HEAVY WEAR AND HAS SOME RIPS TEARS AND STAINS AS YOU CAN SEE IN MY PICTURE OF ACTUAL ITEM
Here’s what I received:
Worst of all, the entire book is separated from its cover! Definitely not mentioned in the listing.
Imagine my surprise when I pulled this out of the box. I know I sometimes overlook minor things on my items – an honest mistake – but, come on! These were very obvious flaws that should have been mentioned. Oh, and the box? It was completely fallen apart, in pieces! Would I have bought the book anyway? Certainly, I would have given it more thought, considering the price.
So, I send that dreaded “item not as described” message. Although the book was not as described, it was in relatively decent shape. These bibles are about 60 years old and many of them are in worse shape. In my message explaining my disappointment, I suggested a 20% discount rather than return the book. I was very nice and the seller responded quickly.
Now, here’s the part that annoys me. The seller was very nice, but this is her response:
Ok 6 dollars is fair-- all I ask is that u do not give me any low 1 or 2 star Dsr ratings in item as described but all 5 stars in item as described and All the other categories-- 5 stars across the board-- how's that?
It annoys me because it gave the impression that she would agree to the discount only if I agreed to give her 5 stars. Although the seller resolved this quickly to my satisfaction, I don’t think the resolution (discount) should be on the condition that I give her a 5-star rating. I also didn’t think it was appropriate for her to tell me how to rate the transaction.
I did end up giving her the 5-stars because she took care of it quickly … and life is just too short! I know most of us want 5-star ratings, but I’m not sure this seller handled it appropriately.
So what do you think? What if you received that message from a seller? Would you send a similar message to your buyer? Please leave a comment telling me what you think.