Happy dance! A few days ago, I checked my Seller Dashboard and knew I’d once again qualified for TRS status. I also knew that eBay would evaluate my seller performance today, so I was glad to log on and see the TRS icon back on my listings.
EBay’s Top Rated Seller Program went into effect in December 2009. I kept my TRS status for about a year. Then one day it was gone. I’d received one too many low DSR ratings.
Truthfully, I didn’t have a good grasp on these programs. My focus was on avoiding negative feedback, although I did know losing TRS status meant higher fees. It was not, however, the end-all for me. Like many, I’d been cruising along as I’d always done. But I’ve worked hard to improve my customer service and get my TRS status back.
I’m still not out of the woods. My TRS status is at risk for next month because I have 2 low ratings in 2 categories so I know I have to keep on top of things and continue to provide excellent customer service. I like having TRS status because of the 20% discount, especially now that eBay will be charging a final value fee on shipping. It’s also more important now because eBay is eliminating the Power Seller Program with its 5%-15% discount.
I will continue to do my best, but I will not stress over it … well, okay, at least I’ll try not to stress out too much!