So I got my Top Rated Seller status back this past Friday. By Monday, it was gone! When I think about it, all I want to do is laugh! Item as Described seems particularly subjective for sellers who sell clothing.
The buyer who purchased the pants pictured above is an eBay newby – this was her first transaction. She didn’t bother to read the listing and didn’t bother to contact me to let me know she was unhappy with the pants. She instead left negative feedback and a low DSR.
This highlights the flaw in eBay’s DSR system. Right or wrong, a buyer can leave low DSRs even if the seller does everything right to resolve a problem. Sellers feel discouraged, frustrated, demoralized, and even depressed. Sellers may even feel blackmailed by buyers. If you don’t do what I want to make me happy, I will leave you low ratings. How can these atmosphere be good for anyone? eBay needs to change their policy!
Everyone knows eBay is struggling to stay competitive in the online marketplace. Because of the many changes they have put into place over the past couple of years, they have lost many good sellers. I read this article from AuctionBytes.com about a seller who was selling $70,000-$110,000 on eBay, paying them about $13,000 a month in fees. After his sales plummeted due to eBay’s Best Match, he closed his eBay account and built up his own website. He now projects sales of $2-$3 million. eBay recently contacted him to lure him back. His answer: NO THANKS!
Due to eBay’s new fee structure which goes into effect in July, no doubt many more sellers will leave before the end of the year. Many sellers, like me, are playing a wait-and-see game.
In the meantime, I have my booths with Bonanza and Etsy; and I’m looking into eBid and eCrater. While neither of these have the number of buyers as eBay, I suspect (hope) this will change in the not too distant future, especially because consumers are now using Google to search for product and finding it on other sites.
I recently sold this retro Rubbermaid canister set from my Etsy booth. The buyer had never heard of Etsy, but found it after doing a Google search. Many of my Bonanza sales are also from first time buyers. Hmmm, I see, I see … I see the writing on the wall!